MassMutual tied for The Best in Class Call Center award (for under 200 staff) from the International Quality and Productivity Center(IQPC) for the second year in a row. According to a press release from PRNewswire, MassMutual’s Retirement Services Division’s Call Center and Debbie Cote, who is in charge of the center, received top awards for their excellent customer service. The IQPC established the Call Center Excellence Awards to honor the industry’s best.
Whole life insurance is the foundation of MassMutual, which also provides customers annuities, retirement and 401(k) services, and other types of insurance. They pride themselves on quality, personalized assistance and top notch services for their customers’ retirement needs.
The IQPC award was based on employees working together to successfully care for their customers, how they manage in a difficult economic climate, and the team’s motivation and togetherness. In addition to this award, MassMutual won a handful of other customer service awards in the past few months. Their professional staff focuses on finding solutions to customers’ retirement needs through education and conflict resolution.