Speak with a Registered Agent: 1-866-223-2121

Speak with a Registered Agent: 1-866-223-2121

Great Annuity Customer Service


MassMutual tied for The Best in Class Call Center award (for under 200 staff) from the International Quality and Productivity Center(IQPC) for the second year in a row.  According to a press release from PRNewswire, MassMutual’s Retirement Services Division’s Call Center and Debbie Cote, who is in charge of the center, received top awards for their excellent customer service.  The IQPC established the Call Center Excellence Awards to honor the industry’s best.

Whole life insurance is the foundation of MassMutual, which also provides customers annuities, retirement and 401(k) services, and other types of insurance.  They pride themselves on quality, personalized assistance and top notch services for their customers’ retirement needs.

The IQPC award was based on employees working together to successfully care for their customers, how they manage in a difficult economic climate, and the team’s motivation and togetherness.  In addition to this award, MassMutual won a handful of other customer service awards in the past few months.  Their professional staff focuses on finding solutions to customers’ retirement needs through education and conflict resolution.

For more information about the product mentioned in this article contact us here:

Information Request Form

If you have questions or would like more information, please complete this form and a licensed professional will be happy to help. For the fastest response, please select 'Phone' as your Contact Preference.

By providing your information and clicking 'Submit' above, you acknowledge that you have read and agree to this site's privacy policy. You also provide your consent to be contacted at the email address or phone number provided above (including any wireless number) by licensed agents or representatives from or on behalf of AFYI Holdings Group, LLC and other companies to provide the information requested and/or offer annuities or financial products. You understand that these calls or SMS messages may be generated using an automated telephone dialing system, a pre-recorded message, or artificial voice. Consent to receive such messages is not a condition to purchase any goods or services. You may opt out at any time by following the instructions in the messages you receive.  Receiving quotes and information through our website is free, and you are under no obligation to purchase any goods or services as a result of this request. You affirm that you are the subscriber of the provided telephone number or that the subscriber authorized you to provide the number. Message and data rates may apply. AFYI Holdings Group, LLC is committed to respecting your privacy and adhering to all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).